How to Add a User Profile in Outlook XP/2002

Use the following steps to add a new profile to your computer.

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click either the Mail or the Mail and Fax icon. The following dialog will appear.

   

   

3. Click the Show Profiles button. The following dialog will appear. If you have more than one profile, they will show up in a list here. This is where you preserve your existing settings,  by adding a new profile.

   

   

4. Click the Add button to bring up the wizard. On the first page of the wizard, select Add a new e-mail account.  





5. Here is the second page of the wizard. Choose Microsoft Exchange Server. 





6. This page is the heart of the matter. See illustration below. Enter the Exchange server name and your username. Your username (or a demo account username) will be provided to you by email.

   The Microsoft Exchange Server name to type is SHELLEY3.

    

   Click the Check Name button. You may be prompted for a username and password at this point. See illustration. Note how the username and domain are typed in the security dialog of the password prompt.

   

   If everything is correct, the server name and mailbox name will become underlined. If the username you typed is less than complete, you might get a list of choices. Do not attempt to proceed past this point if you can not get the Check Name button to verify (underline) your information. This is your first big test of whether you can successfully communicate with our Exchange servers through your Internet connection.

    If you can't get success with the check name button, it is usually a connectivity or firewall problem. The most likely cause is your Internet Service Provider blocking your access to port 135. In that case, you need to use VPN to connect, and you need to see our VPN instructions.

   Another potential cause of difficulty with the check name button is security. If your local username is the same as your username on our system, this can be a problem.

   Under the More Settings button in the dialog shown above, you can choose an option to have Outlook prompt you for a username and password every time. See below illustration for this optional step if you still have trouble with the check name button after successfully configuring the VPN.

   

   The option shown above, Logon network security - None, is sometimes necessary if the username you use to log in to your local machine is the same as your username on our systems.

   

7. Select Yes on the fourth page of the wizard. This will enable you to work offline when your Internet connection is unavailable.

   

   That's all folks!

   

   

8. After you close the wizard by clicking Finish, you should find yourself back at this dialog box. If not, get back here by launching the Control Panel Mail or Mail and Fax icon.



9. Note the drop down list at the bottom of this dialog, just below where it says Always use this profile. Choose the new profile in the drop down list, so next time Outlook starts, it will start with the new profile, and launch into Exchange Hosting Service. 

Click the Close button and you're ready to start Outlook with your new profile. 

Now that you have more than one profile...

You can have Outlook prompt you for the profile you want to use when it starts. See the illustration immediately above. Choose "Prompt for a profile to be used" if you want to choose a profile each time Outlook starts. 

What not to do...

Many new users of Exchange Hosting Service try to add the Exchange Server service to an existing profile that already includes Internet E-mail service for their ISP or other POP3 mail provider. 

This always causes problems. Don't do it. Create a new profile for Exchange, following the steps above. 

Microsoft has documented the technical reasons why this doesn't work in Q245446 in the Knowledge Base. 

Reference Articles - Additional Reading:

For more information see:
Q245446 - XCLN: You Cannot Use the Exchange Server and Internet E-mail Services in the Same Profile
Q258468 - XCLN: Unable to Import .pst File into Outlook Profile with Error Message "File Access Is Denied"
 

If you have trouble with these instructions, or comments about how to make this page more useful to other clients, please let us know.