Webville Networks Knowledge Base

How to Add a User Profile in Outlook 2003
with VPN connection or no firewall

Use the following steps to add a new Exchange Server profile to your computer. These steps are not for the RPC over HTTP method. This type of profile requires a vpn connection or an Internet connection with no firewall or no blocked ports.

If you're creating this profile to work with your vpn, connect the vpn before proceeding.

1. Click Start, point to Settings, and then click Control Panel.
2. If the option to "Switch to Classic View" appears at the left, choose it. Double-click either the Mail or the Mail and Fax icon. The following dialog will appear.



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3. Click the Show Profiles button. The following dialog will appear. If you have more than one profile, they will show up in a list here. This is where you preserve your existing settings,  by adding a new profile.

   

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4. Click the Add button to bring up the wizard. Name the profile. On the first page of the wizard, select Add a new e-mail account.  





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5. Here is the second page of the wizard. Choose Microsoft Exchange Server. 



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6. This page is the heart of the matter. See illustration below. Enter the Exchange server name and your mailbox name. Your mailbox name and username (or a demo account username) will be provided to you by email. Despite the fact that this dialog box says User Name, what is needed here is the mailbox display name, or a portion of it.

   The Microsoft Exchange Server name to type is SHELLEY3.WEBVILLE.NET  

    

   Click the Check Name button. This is the point at which your setup will fail if your Internet connection is firewalled and you need to use RPC-over-HTTP or your VPN is not connected. You may be prompted for a username and password at this point. See illustration. Note the two different ways the username can be typed in the security dialog of the password prompt.

   

   If everything is wonderful, the server name and mailbox name will become underlined, as in the illustration below. If the mailbox name you typed is less than complete, you might get a list of choices. For example, if you just typed John for the mailbox name, you might get a list of Johns. Do not attempt to proceed past this point if you can not get the Check Name button to verify (underline) your information. This is your first big test of whether you can successfully communicate with our Exchange servers through your Internet connection and/or VPN.

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   Note the option to Use Cached Exchange Mode is selected by default. We highly recommend this option. Do not uncheck this box.

   

   

   

   The option shown above, Always prompt for user name and password, is sometimes necessary if the username you use to log in to your local machine is the same as your username on our systems.

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8. WooHoo!!

   

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9. After you close the wizard by clicking Finish, you should find yourself back at this dialog box. If not, get back here by launching the Control Panel Mail or Mail and Fax icon.



10. You're not finished yet! Note the drop down list at the bottom of this dialog, just below where it says Always use this profile. Choose the new profile in the drop down list, so next time Outlook starts, it will start with the new profile, and launch into Exchange Hosting Service. 

Click the Close button and you're ready to start Outlook with your new profile. 

Now that you have more than one profile...

You can have Outlook prompt you for the profile you want to use when it starts. See the illustration immediately above. Choose "Prompt for a profile to be used" if you want to choose a profile each time Outlook starts.