2010 Migration - Before
Before your mailbox is moved to Exchange 2010
Before your mailbox is moved from our Exchange 2007 server systems to our Exchange 2010 server systems, you can update server names and settings in Outlook to ensure uninterrupted access to your email before, during and after the migration. Instructions and screen shots are below.
iPhones and other ActiveSync smartphones cannot be updated before your mailbox is moved and must be updated with the new server name after your mailbox is moved. See 2010Migration-After.
If you have Blackberry BES, it will update automatically. If you're using Blackberry BIS through Verizon or another provider, you'll need to log in to the Blackberry site and update the Outlook Web Access URL to https://mail.webville.net/owa after your mailbox is moved.
If you have POP, SMTP or IMAP configurations, these can be udpated before your mailbox is moved. Simply change the server name in your account configuration from shelley5.webville.net to mail.webville.net
Get in the habit now because after your mailbox is moved, Outlook Web App (webmail) must be accessed from the new URL: https://mail.webville.net/owa
Mac users with Entourage may need to download an update. Entourage 2008, Web Services Edition uses Exchange Web Services (EWS) to connect to Exchange server instead of WebDAV. It is compatible with Exchange 2007 and required for Exchange 2010. See our Mac kb page.
Even if your Outlook appears to connect properly with a different or missing proxy configuration, for best results verify that your Exchange proxy settings match those shown below.
Here are the steps to verify and update your Outlook configuration.
1. Close Outlook if it's open.
2. From the Start button, locate Control Panel and open it.
3. Find the Mail icon in Control Panel. In Windows 7 and Vista, the easy way is to type Mail in the search box at the upper right of the Control Panel window. See screen shot below.
4. Open the Mail icon. The Mail Setup dialog shown below will appear.
5. Click the Show Profiles button. The dialog shown below will appear.
6. If you have more than one Outlook profile, they will show up in a list here. The drop down near the bottom shows which profile Outlook is using. Select that profile in the list box above and click Properties. The Mail Setup dialog for that profile will appear.
7. Click the E-mail Accounts button, the Account Settings dialog for that profile will appear.
8. Verify that the E-mail tab is selected and that Microsoft Exchange is highlighted then click the Change button. The Change E-mail Account dialog shown below will appear.
9. Don't change the server name or user name on this page, just click More Settings. If you've removed the server name and you need to supply one, type mail.webville.net (it will update itself and change to the correct name later) then click the More Settings button. The Microsoft Exchange dialog shown below will appear.
10. On the Security tab, verify that Encrypt data between... is turned on. It is on by default in Outlook 2010 and Outlook 2007 but it is off by default in Outlook 2003 and must be chosen here or Outlook 2003 will fail to connect to Exchange 2010.
11. On the Connection tab, verify that the checkbox next to Connect to Microsoft Exchange using HTTP is checked and click the Exchange Proxy Settings button. The Microsoft Exchange Proxy Settings dialog shown below will appear.
11. Verify that the settings in your Proxy Settings dialog box match those shown above in the screen shot and click OK.
12. Click OK again on the Microsoft Exchange dialog to return to the Change E-mail Account dialog shown above in step 8. Verify that both the server name and your user name are underlined. Click Next and Finish to return to Account Settings. Click to Close the Account Settings dialog, the Mail Setup dialog and Control Panel.
13. Restart Outlook.
If Outlook still fails to connect properly, create a new Outlook Profile from scratch. See Outlook Setup.